About etech
About etech
Blog Article
Etech’s global centers – Onshore, Nearshore, and Offshore, hold the abilities to customise the solution that most effective match all your requirements. With Etech’s world-wide outreach, Etech is always available to assistance your consumers get more info and produce reliable Excellent activities.
a bunch of devoted leaders within the Get hold of Middle field that are enthusiastic about building a amazing difference for our
About us Etech delivers subsequent-era BPO alternatives. a world minority-owned business enterprise, Etech has established and trademarked how to show your information into strategic insights. Leveraging the strength of synthetic plus human intelligence Etech improves teaching and coaching to give attention to vital behaviors developing improved client encounters and shareholder benefit. Etech released in 2003 with only four hundred personnel and an individual Call Centre in Nacogdoches, Texas.
Etech is really an omnichannel customer engagement options service provider for several of the entire world’s leading and many highly regarded manufacturers. The expertise Etech has received across a wide range of enterprise verticals makes it possible for us to repeatedly supply Outstanding, own shopper encounters.
find out more daily life At Etech Etech believes in Performing hard and actively playing difficult and strives to help make employees experience empowered and self-assured in The task They're performing.
At QEval, we’re dedicated to assisting Call facilities boost their functionality by way of apparent, actionable insights. Our general performance analytics studies give you a detailed breakdown of agent actions, buyer interactions, and operational bottlenecks, so you may make educated conclusions that result in measurable enhancements. With QEval, you don’t just get stories—you have the resources and suggestions to act on them.
Etech’s impressive technology remedies and experienced leaders have an understanding of your small business requires and realize the strategic insights your brand name should drive outcomes.
✅ sudden Advantages beyond compliance Do not overlook this chance to transform your contact center functions! timetable a gathering with our experts:
Metrics like manage time, CSAT scores, resolution premiums, and actionable insights are critical to success in 2024. absent are the times of concentrating only on get in touch with volume. Now, it’s about digging into the caliber of Each and every interaction and driving genuine success. able to consider your get in touch with center overall performance to the following degree? Enroll at QEval University and ???? hear Shawndra’s whole Perception in this article: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
irrespective of whether it’s minimizing simply call situations, improving upon agent efficiency, or improving the overall consumer experience, our options are constructed to generate true effects. wanting to see how QEval might make a variance in your operations? Get hold of us currently to learn more. Make contact with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of care, have confidence in and Vitality brought for the organization is what makes the society at Etech exclusive. Our CEO usually states, “If we care for our folks, the quantities will look after by themselves.”
Enhancing your Make contact with Centre’s functionality doesn’t must be difficult. With QEval College, you’ll gain usage of critical tools and teaching that offer correct, measurable advancements in agent functionality.
Meet Malisha, a shining star on our customer care group! From tackling tasks to making the most of enjoyment workforce pursuits, Malisha is aware how to keep the balance in between perform and Participate in. Her optimistic Mind-set and team spirit make her a joy to work with.
a gaggle of devoted leaders within the Make contact with Heart sector who are passionate about generating a exceptional change for our
Here are just a few vital functions of what we provide: ✅ thorough insights into agent efficiency via thorough analytics
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